Last updated: 04/08/2026
At Fayvora, every piece is quality-checked and carefully packaged before it ships. If something goes wrong, here’s exactly how we handle it.
What We Accept Returns & Refunds For
We will replace or refund items in the following cases:
• Item arrived damaged (broken, bent, stones missing, etc.)
• Manufacturing defect (faulty clasp, plating flaw, structural fault)
• Wrong item received (different from what you ordered)
What We Cannot Accept Returns For
Because each order is made and packaged individually for you, we cannot accept returns or issue refunds for:
• Change of mind after delivery
• Wrong size or style ordered by the customer
• Item not matching personal expectations (colour tone, perceived size, styling)
• General dissatisfaction not related to a quality defect
• Orders shipped to an incorrect or incomplete address provided at checkout
We strongly encourage you to review product dimensions, materials, and photos carefully before ordering. Our team is happy to answer any product question before you buy.
How to File a Claim
Claims must be submitted within 7 days of delivery.
Step 1 — Photograph the issue. Take clear, well-lit photos showing the damage or defect, the item in its packaging if possible, and any damage to the outer packaging.
Step 2 — Email us. Send your photos to [orders@fayvora.com] with:
• Your order number
• A short description of the issue
• Photo(s) of the damage or defect
Step 3 — We resolve it. Our team will respond within 2 business days with one of the following, your choice:
• Free replacement — we ship a new item at no cost to you, with tracking
• Full refund — issued to your original payment method
Refund Timing
Approved refunds are processed within 1–3 business days. Depending on your bank or card issuer, funds typically appear within 5–10 business days.
Exchanges
We do not offer exchanges for size or style changes. If you ordered the wrong size, simply place a new order for the correct one — and contact us; we may be able to offer you a courtesy discount on the replacement order.
Return Address
If a physical return is required, we will provide the correct return address for your region when your claim is approved. Please do not ship items back without contacting us first — unauthorized returns cannot be processed.
Your Statutory Rights
Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your country of residence, including any applicable statutory withdrawal or cooling-off rights.
Questions before ordering? Email [orders@fayvora.com] — we respond within 24 hours on business days.